Refund & cancellation policy governs the use of services provided through this platform, operated by DesiEdge Global Pvt Ltd.
Nature of Services
The platform provides branding, digital marketing services, creator discovery, and promotional solutions designed to support creators, professionals, and businesses. CreatorBazaar Global services are entirely digital and service-based in nature, focusing on visibility, growth, and collaboration opportunities. Users may contact the platform for service inquiries, onboarding support, or campaign discussions related to branding and digital marketing services offered through the platform.
Cancellation Policy
Orders once placed for services cannot be cancelled after confirmation, as work may begin immediately after payment. Since services are digital and time-bound in nature, cancellations may not be permitted once execution has started. Users are advised to review service details carefully before placing an order or making a payment
Refund Policy
Due to the nature of digital and service-based offerings, refunds are generally not provided once a service has been initiated or delivered. The services offered on CreatorBazaar Global include branding, personal branding, digital marketing, creator discovery, and other growth-focused services that involve time, expertise, and resource allocation immediately after order confirmation.
Refunds may be considered only in specific and valid cases, such as when payment has been successfully deducted but the requested service has not been initiated, or in situations involving duplicate or excess payments made by the user due to technical or transactional errors. Refund requests must be supported with relevant details and may be subject to internal verification.
All services, transactions, and refund decisions are managed under the legal entity DesiEdge Global Pvt Ltd, ensuring transparency, accountability, and compliance with applicable laws. Any approved refund will be processed to the original mode of payment within 7–10 working days, depending on banking and payment gateway timelines.
Non-Refundable Cases
Refunds will not be provided in cases where services have already been delivered or partially delivered, as resources and time are allocated immediately after confirmation. Refunds will also not apply if delays occur due to incorrect, incomplete, or misleading information provided by the user. Requests arising from a change of mind after payment will not be eligible for refunds. Additionally, dissatisfaction based solely on personal expectations, preferences, or assumptions, without any proven service failure or non-delivery, will not qualify for a refund under this policy.
How to Request a Refund
To request a refund, users must contact us at desiedgeglobal@gmail.com with complete payment details, transaction reference, and a clear reason for the refund request. Users may be asked to provide additional information or supporting documents to help us verify the request. Each refund request is reviewed on a case-by-case basis after internal assessment of service status, delivery stage, and eligibility criteria. The decision communicated by the platform will be final and binding in accordance with this policy, and responses will be shared within a reasonable processing timeframe.
All decisions regarding refunds shall be at the sole discretion of DesiEdge Global Pvt Ltd, in accordance with applicable laws and digital commerce standards. The company reserves the right to approve, reject, or modify refund requests after internal review, verification of service status, and assessment of policy compliance, without prejudice, ensuring fairness, transparency, and consistency in all refund-related decisions.